FAQ

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What is ExectaryAI?

ExectaryAI is a virtual admin assistant operated through your mobile phone, communicating with you in Bahasa Malaysia or English. It helps with day-to-day work and life tasks, covering 60+ skills including email drafting, schedule reminders, market research, image generation, and more.

Is my conversation data secure?

Yes. Your conversation records are stored on Tencent Cloud Asia-Pacific data centres (enterprise-grade infrastructure) — no advertising, no AI model training, PDPA compliant. AI inference is provided by third-party AI vendors (e.g. OpenAI, Anthropic); their data handling policies apply as per their terms.

How do I get started? Do I need to install anything?

No app to install! After you sign up, our team will WhatsApp you within 1–3 working days to set up ExectaryAI. Then you just chat with ExectaryAI in Bahasa Malaysia or English on WhatsApp — that's it.

Can I cancel anytime?

Yes! All plans are monthly. Cancel anytime, no contract lock-in. If you decide not to continue after the trial, just let us know — no auto-debit.

Are there student / non-profit discounts?

Yes! WhatsApp us with proof of status to apply for special pricing.

What is the refund policy?

Cancel within the free trial period and it's completely free. For paid plans, contact us within 7 days if you have any concerns and we'll handle it fairly.

How is the AI Coach service priced?

AI Coach is an optional add-on at RM1,500/month. It includes 30-minute personalised onboarding, training the AI to know your work habits, and unlimited WhatsApp tech support during office hours in Bahasa Malaysia & English.

Does ExectaryAI work in Bahasa Malaysia & English?

Yes! ExectaryAI is natively optimised for Bahasa Malaysia, including Manglish (informal Bahasa Malaysia mixed with English), so you can chat naturally without translating to formal Malay. Voice messages in BM are also supported and transcribed.

What AI models does ExectaryAI use?

ExectaryAI integrates multiple top-tier AI models (including GPT-4o, Claude 3.5, Gemini, etc.) and automatically picks the best fit for each task. You don't need to choose — the system gives you the best result.

Can I customise the AI personality?

Yes! ExectaryAI learns your preferences and work style over time. You can also give explicit feedback to refine its responses for your specific business needs.

Still have questions?

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